My therapist was Mursal and she was excellent- i cannot fault her, she was lovely. I have given 4 stars and not 5 for 2 reasons. Firstly, there is no massage bed it is a therapist couch without a head piece which made it less comfortable. Secondly, the African woman who runs the shop next door had her friend on loudspeaker yapping for the full hour which I could hear over the massage music! Would use again as Mursal is a good massuese