I was kept waiting for half an hour as the treatment room was being used by another staff member. As I had other commitments I was unable to have my full treatment of 90 minutes at £75 and instead only a 60 minute treatment. I did receive a partial refund of £15 the next day but I didn’t consider this value for money. Jenny, the massage therapist was fantastic and very apologetic, and the treatment I had was excellent. She is not at fault here. I would return to her if she worked elsewhere.
Roxanne is an amazing beauty therapist and goes above and beyond to do the very best for her customers. I can't recommend Mia Bella highly enough. Thanks so much again Roxanne, you are wonderful!