The salon is very nice and the staff are welcoming and friendly. My therapist and confident and seemed very competent. However, within about 12 hours of having the gels, one nail began to flake. Within 2 days I'd had to peel off the tops of three of the gels on my nails as the flaky edges kept catching on my clothes, etc. The rest of the gels were fine. This may well have just been a one off, but given gels are supposed to last for two weeks with few chips and flakes I was so disappointed and they looked such a mess! It had really made me think twice about going back to the salon for a manicure or any other treatment.