At first I walked in and was just told to go down to the end, no idea where to and there was no one down there at the time so was left waiting. Then when Millie came out the room she was so lovely and showed me into the room. I have been searching for Lycon wax in my area as I know its the best and it most certainly was, so painless and Millie is so lovely and very thorough. She also gave me her card and her name so I will most definitely be going back, very good value for money too, thank you