I had made an appointment for 9am and when I had made the booking it shown 5 staff available. When I arrived at the salon, there was myself and 3 other customers waiting and only 1 member of staff to do nails. Another arrived not long after followed by another 2 but the original girl did one customer then stopped. My nails weren't done until 9.50am which meant I had to ask them to rush as I had to go to work, no apologies or explanations for the delay or the mistake on their part.