I came out worse than I went in, avoid Sophie at all costs. After explaining several times throughout the consultation and haircut that I wanted layers throughout as my hair as it lacked body I came away with less layers than I went in with, the only layers in front were the ones that I had when I went in. Even though I was promised them right till the end with ' I will put the layers in after I have dried your hair along with the fringe ' when I pointed out that there were no layers at the front I was fob off with layers would look funny in the front. I would have taken this up with the management at the time however I was too angry to speak and will now have to spend to get a further proper haircut.