Well, it's a small independent salon, so definitely not as glamorous as your average high street salon. I had some highlights done and wasn't asked whether I wanted a warm or a cold tone. My hair is treated and could have benefited from a mask or a deep conditioning treatment (which I would have been happy to pay extra for). Wasn't asked if I wanted a curly or straight blow dry, they just assumed I wanted it straight (and that wasn't the case). You pay for what you get, it's cheap and cheerful and fast but don't expect anything special. Staff is lovely.