Tiku was very kind, welcoming and accommodating. The neck, shoulder and head massage was very good. Tiku has strong hands so it's a treat for those who like deep tissue, she massaged the knots out of my neck - it was just what I needed after a long week at work. I only wish Tiku had told me I was lying on the wrong side of the bed as I didn't realise there was a hole for my head on the other side. Oh well, I'll know for next time!