The staff was really friendly, and I really appreciated their effort to accommodate my request for a specific ombre nail design, even though they hadn't done it before. It was clear they tried their best to make it work. However, I was disappointed to find that the ombre effect peeled off on two of my nails the day after my visit. This leads me to believe it may not have been applied properly. Since it was 15£ more for the ombre effect I am quite dissapointed.