They tried to remove my previous shellac with soak off but it didn’t work so they filed the gel off. When they went to do the soak off for my toes they had no foil so they just filed it. The manicure and the gel removal took about 2 and 1/2 hours so I had to go back a second day. I had huge discomfort in my toes from the harsh filing. My nails didn’t last even 3 days before they started peeling off and now they are weak and breaking. They tried to charge me both soak offs. No organization.
The treatment was okay. We booked in massage for Saturday for 2 people and had to pay extra 15 per person. The massage was okay, the people there are welcoming and lovely. The facility is not peaceful at all. You hear children screaming through the walls of the facility. And the massage is just okay.
I was asked to pay slightly higher price in the beginning because they hadn’t received the voucher from Treatwell. Then they agreed to honour it as I had the confirmation email from Treatwell. So I could have started the massage with a better mood. Massage itself was not better than other places I’ve been to in London. My wife also had a booking same day with another therapist and she was quite happy with her session, so depends who you’ll get.