Loved the lady that did my laser, she is so nice and friendly and smiling all the time. The lady at the counter is super moody, needs to smile and have a more opening friendly approach, kinda puts me off calling in or to even speak to the counter, she really needs to smile, shes pretty, only thing shes lacking is the beauty of her smile :). I didn't get ant information about what type of machine that is being used on me and any kind of information about it, like other clinics do.