i am beyond disappointed. i wanted my hair cut short into almost a mullet style. i had videos showing how to cut it like this and pictures for reference. i asked my stylist if she was able to do it and she said yes. she struggled to even cut my hair straight and the layers were uneven. i had to get it fixed at another salon but it now looks nothing like what i had asked for. i was so upset i just wanted to leave. please bear this is mine and watch your stylist carefully if you come here