Got there and there was no hot water so they couldn’t do the wash cut and blow dry. No body had bothered to call and tell me this despite having my number so a complete wasted journey. The owners have left and all the staff went too so everyone in their is new and has no idea what they’re doing. Got the impression the issue with the water had happened a number of times before and they all just stood their helplessly asking eachother if they remember how to fix it. Mode used to be so friendly with fantastic customer service and that is not the case any more.