I showed staff a picture of nails I wanted- they were able to do it but colours would not be exactly the same (browns and beiges). When it came to it, they wanted to replace 2 out of 3 colours with black and white. If I knew before I would have got a different design so was pretty miffed. It ended up costing £45, my usual shop charges £34 for infills and art :( felt like they were only interested in money and my technician was being rushed with floods of bookings waiting 45mins+ past app times