Ashley listens carefully to what you want/need, as well as advises you on what she thinks is best for your hair. She really helped me to understand my hair type, as well as the best steps for taking care of my hair in the future. Not only was I really happy with the outcome, I genuinely had a lovely afternoon with her, just chatting and eating lots of biscuits that she kindly shared. Thank you Ashley, looking forward to my next appointment!!