Appalling experience. I booked an appointment for eyelash extensions with the manager, Donna, but upon arrival, I was seen by a junior staff member of staff instead. I had booked with Donna specifically as I wanted her to do my eyelashes prior to my wedding. When I brought this up with Donna, she told me it was my fault for not understanding the booking system, and explained how no one can book appointments with her as she is so busy. She was very rude and hostile.