Wax wasn't awful, but not great. Not a particularly nice environment for the waxing, I appreciate they may have just moved premises and aren't fully sorted, but felt like going into a stock room to have a wax. Was cold and uninviting, and a bit dark and dreary. Also was a "hot wax" but was done with half hot wax and half strip wax. Also realised afterwards that the waxer had been reusing sticks in the wax pot, not particularly hygienic. Was wasn't terrible but won't be going again. Staff were nice enough.
Parveen did a good job, quick and painless and she was very nice,too. Don't worry about choosing your therapist on the app though,you'll get who you get. I chose Moona on the app but the woman at the front desk looked so bored and uninterested, she couldn't even be bothered to check my booking. She was pretty unwelcoming. The salon was super quiet so I guess it didn't make much difference for them. Then she wanted me to pay £35 which is £10 more than the price on their website and on this app!