Very friendly, I usually go for Lucy who does seamless gorgeous highlights and is truly one of the most incredible colourists I’ve had. This time I had nicoletta. The colour is good but it has been done soo far from the roots that it looks like my hair colour has been done a month ago and already grown out. Also pretty patchy at the roots. Was in half a mind to go back and get it redone at the roots as it but I may just do them myself!