I have no idea how they get 4.8 reviews. no music in the room and they taking out side very loud I am not sure she is qualified or not my therapist she have no idea how to do massage it's just use the oil rub on my body and use tissue paper wipe my skin feeling burn and itchy and pulling my arms very strong very disappointed just waste my money to get other massage for my back and shoulders don't waste your money if you looking for a real massage.