Muse of London Reviews
24 Mortimer Street, Oxford Street, London, W1T 3JP
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3822 reviews
I guess I caught the salon on a bad day as I was thoroughly disappointed in my experience at Lisa Shepherd. I was on time and kept waiting, in the nice waiting area, for quite a while. It was only after about 10 mins I was offered a drink (there was only 1 other customer in the salon, so the multitude of staff weren't stretched). The stylist was thoroughly uninterested when talking about what I wanted and when I was asking for advice on styles. I didn't get the hair treatment included in the mob deal. The way my fringe was cut initially was so bad I started crying, then the stylist got the hump with me when I asked for it to be softened. It's not even 6 weeks yet since my appointment and I've already made one somewhere else to fix it as the cut looks so bad now; and I'll be happy to pay more than double the price as I know I'll be happy with the cut. wouldn't recommend.
I went on a weekday afternoon and it was quite quiet at the salon. However, the location (very near Oxford Circus) was very convenient and easy to find. the staff were friendly and helpful. Good haircut and a good experience overall.
Very relaxing experience and certainly more than a 'haircut'. Was offered a drink from a wide selection. Enjoyed the massaging seats whilst having hair washed. Staff were friendly and advisory where required.
After sending an e-mail to the salon via Wahanda to request a booking date, the receptionist called me back within a couple of hours to book a consultation appt which I had the same day. A very efficient service. I was late for both appts due to getting stuck at work but they accommodated me on both occasions. I arrived for my 2nd appt 10 minutes late but was still offered a drink and they put my jacket, brolly & bag away for me. After quickly clarifying my requirements, my highlights were put in by Jason and I was then offered a drink from the relax area where there is a selection of wine, soft drinks and coffee's available, and even a couple of snacks. In the relax area they also have a selection of papers & magazines to read and the internet for client's to use which is really nice. After helping myself to a glass of wine, I chilled for about 1/2 hr whilst my colour did it's thing. It wasn’t busy in the salon but at the end of a busy week, a glass of wine & casual conversation whilst getting my hair done was just what I needed. The salon is very modern without being OTT. All the staff here are lovely and although this is a top end salon, there’s certainly nothing snobby about this place! I haven’t had a new hair style for over 25 yrs so this was going to be a big change for me. I was given a lovely long shampoo and head massage by Louis who was very charming and chatty. The massage chairs are a nice touch too! Jason actually cut my hair and I was surprised at how quickly but professionally he works. You can see this guy just loves his job!! I took a couple of pictures of what I wanted and he gave me some tips on how to blow-dry and style my hair the same way and what products to use. I booked using one of the discount deals through Wahanda and this certainly made it value for money for a cut & colour! Without the discount it is a little more expensive, but you are guaranteed to be a happy customer at the end of your appointment. I bought some gorgeous product for my hair and the lovely receptionist also gave me a product sample to try. You can’t beat free samples! I LOVE my new hair style and in fact I nearly walked into several street lamps whilst walking down the road as I kept looking at myself in the shop window admiring my new style! Huge thanks to Jason & the team at Lisa Shepherd!
This mob deal was definetatly great value. I was so happy with my haricut and I had a lot of compliments from my friends. I am not sure if I would pay the full price but this deal was excellent!
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