I love coming for massages with Gus - it’s a much appreciated hour for myself and supports me to improve my posture and general wellbeing. I love the atmosphere at Muswell Health - there’s an ideal balance of cleanliness, tasteful decor and warmth.
I booked a myofascialrelease session with Tom. The session was under an hour, but I paid for a full hour. Much of the time he wasn’t doing anything or was very minimal, which was confusing, felt incomplete, and left me unsure what the session was for. At the end, he shook my hand, said “Nice to meet you,” then asked, “Do you want a hug? You don’t have to if you don’t want to,” which felt unprofessional and inappropriate. My experience did not reflect professionalism, safety, or proper treatment