Initially I had a phone call with Tom the practice owner, explaining my health issue, which was insomnia, and asking for his advice. Tom listened attentively and asked key questions, before recommending the treatment that he thought would be most suitable, in my case Reflexology. At the practice I received a warm welcome, and after a brief chat I had a treatment that was really soothing. It also proved to be very effective in calming my nervous system and helping me sleep. Top marks!