My experience is always hit and miss at this salon.. I never get the best service when it comes to a wash and blow dry. The first lady that was sampling my hair was great- then part way through the lady that was doing my blow dry took over. She didn't check the water temperature, she was quite rough and my jumper was wet. The blow dry it self was okay - but again it was a rough experience, lots of tugging and becasuse she used rollers there were kinks and front of my hair had too much product.