Patch test was thorough and the therapist who did this was friendly. On the day of treatment, my appointment had to be pushed back 15 minutes. The therapist struggled with my lashes and scratched my eye at one point. I was happy with the tint but the lift was not that noticeable, so overall fairly disappointed. I've had better results from previous treatments. LVL treatment took longer than expected (over an hour) BUT, would consider booking in for alternative treatments as the salon is lovely.