N.Spa London Reviews
Nail & Beauty Mobile treatments, W14 8UX
Check availability and book onlineReviews are written by customers after their visit.
1048 reviews
This place should be closed down purely for the absolute RUDE and very BAD customer service I received from the two staff members. I decided to treat myself with my recently purchased voucher at N Spa. After being not finding the location I contacted N Spa for directions on getting to the shop however I may as well not have as on the phone the staff member was unhelpful in assisting me to locate the shop. I was told on the phone, "well if you cannot find us there is nothing I can do!" I was so frustrated but continuesd to seach for the shop for another 20 minutes. on reaching the shop the body language from the 2 staff members was very cold, their face look like they were already not going to carry out my purchased deal one of them actually started shaking her head at me. Although my purchased vouchr consisted of sheklact manicure and pedicure the staff abruptly told me its one or the other, so basically I couldn't do both treatments because I couldn't find the location and under their policy there was no option to rebook my appointment because to them it will mean I cancelled at the last minute. It was either to have one treatment or none!
I explained it was not my fault that I couldn't find the place and not my intention or deliberate to be late, both staff were adamant that they could not do anything in addition they were very busy even though the 5 manicure chairs in the shop were all empty (no other customer except me in the shop) .
I walked out of the shop angry, frustrated and very disappointed, when I asked the staff for their manager's name, I was told "you have call in the morning and you can ask for her name".
I believe it was their own intention not to carry out the treatments that I had booked.
I would not recommend N Spa to my friends or anyone else, the staff unprofessionalism is disgusting and extremely unhelpful. I have used many other Spas, beauty shops however never experienced this kind of unpleasant attitude before! No one should go through what I went through! please do not commit yourself to visiting N Spa.
to make matters worse when I got home still frustrated the staff at N Spa marked my Voucher as USED (cheek).
Show venue reply...
This was honestly one of the nicest facials I've ever received. The staff were really friendly and affable and my therapist made sure I was comfortable at all times. She explained everything she was going to do, and my skin looked just glowing afterwards. Very happy and will definitely go back again.
Classic Facials
Excellent service, no frills, they were polite, helpful and even called beforehand to confirm what I wanted based off my order.
Treatment by Vida•Hard Gel Extensions & Overlays
It was my second visit and again - exactly what I wanted. Ewelina was very friendly, quick and professional. Already made another appointment.
Other Nail Extensions & Overlays
Just had the fastest Shellac manicure ever! The girl named Evelina was absolutely charming - she is very friendly, cheerful and looks very well-groomed too. That's a very big factor for me when a beautician looks after herself! Clean hair, neat make up and nails might sound commonplace, but lots of people ignore it for some reason..
My manicure is very neat, love the colour and shape. Evelina has done a great job so effortlessly! I also appreciated that when shaping my nails I didn't feel pain a single time unlike in other salons. Also no weird intrusive, personal questions were asked and that's also a big plus. Overall, I am very happy I went there!! :)
As a lot of people talk about rude staff, I think I know who they mean... I'll mention it here in case the salon's management reads this review. There was another girl in the salon today with long black hair and eyes, hispanic appearance, I think she does facials etc. She was a bit rude, didn't smile a single time to clients or colleagues. She was unnecessary patronizing towards Evelina, even in front of clients, and that put me off immediately because Evelina is one of the nicest upbeat and positive people I've ever met! I understood that she's not even her boss to behave like this. I cannot stand girls behaving this way at work, even if you have personal issues, don't take them out on other people. Hope that lovely Evelina has better colleagues very very soon!
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