The lady was friendly and I felt comfortable. The place wasn't as basic as some cheapish nail places and I felt comfortable. The lady was very thorough, using small scissors, a brush etc on the eyebrows and not just threading without the tidying up and shaping. However, I also had face waxing and it was very effective and not painful but when I got home, I realised there was quite a lot of residue wax on my face. I'm glad I just went home after my appt so didn't see anyone because it looked bad.