I booked for regular polish on hands without knowing the removal is not included. The lady who seems to be the boss told me a couple of times and in an angry way “you need to pay for removal” (like if I was scamming her or something, I was still waiting for my turn) The girl who did my nails later explained me the situation in a more professional way and it was all solved.
Not coming back! My nails are painful,cut too short, polish very bad put, and they don’t know what customer service is.
The atmosphere at this salon didn’t match the friendliness described in other reviews. Most of the staff were speaking in their own language and didn’t seem to consider the comfort of their customers.
The service felt rushed, likely due to how busy it was, and the staff member who attended to me seemed unfamiliar with Treatwell. Unfortunately, none of the staff appeared welcoming or even smiled.
Overall, it wasn’t a good experience, and I don’t plan on returning.