My massage started 15 minutes late and ended after 45 minutes, I’d paid for 1 hour. No door on the room just a curtain so all the noise/ shouting parent to child/kid messing about was loud. the masseuses phone rang and her having a Conversation on it. The bed was very uncomfortable and instead of one large towel to cover myself I had 3 small hand towels. Felt like I was being tickled the whole time. I was very uncomfortable with the whole thing and left feeling more tense than I went in with.