Agnes herself is super sweet; she was very focused on not leaving a single hair and on my comfort as I only tend to wax before holidays. The wax itself is honestly top notch. However, she was over 15mins late (first appointment in the day, so it wasn’t a delay with a previous client), so then had to heat up the wax etc; as a result I ended up being late for work. Additionally the treatment room itself is SCARILY dirty.