I like this salon, but they should be particular about taking online bookings and then doubling up with phone bookings. This has happened before, meaning that I had to sit there while they fitted someone else for a short appointment during mine, so I had to stay longer than planned. The lovely manicurist was apologetic as the owner had taken the call. She did her best to be quick but it is annoying. Luckily I did not have another appointment afterwards and had a book to read.