I am a regular customer who every month. Without a shadow of a doubt, the technicians are skilled. Yesterday, I booked and attended an appointment for Biab infill/removal on medium nails.
When I showed the technician the design I wanted (French tip), she mentioned I didn't book that and I was disappointed. The technician mentioned that I must book a supplemental nail extra for £15. The worst thing is that she didn't even give the chance to add that service. The service menu is unclear.