Absolute joke I turn on time to be told firstly no record of my appointment as they were closed the day before! After much confusion receptionist told therapist a cancellation had come through and I could take it, was seated and asked to fill out form and wait then another staff member walked in and advised that the microdermabrasion machine was not working! The staff member was laughing literally in my face saying it's broken! No apologies were made to me and I just walked out! This is very unprofessional behaviour and they lacked any customer service skills!