I had a text reminder of my booking at 15:15, but when I arrived at the salon at that time I was informed that it was in fact due to have started at 15:00.
That in itself isn't an issue, but I was surprised to leave the salon before 17:25 when my treatments didn't start until after 15:20 and their total duration should have been 3 hours (a 2-hour pamper package and a 1 hour body scrub). It didn't exactly feel like value for money.
That said, the massage and facial were nice.