Natural Light at Holiday Inn Award winning spa in Guildford Reviews
Egerton Road, Guildford, GU2 7XZ
Check availability and book onlineReviews are written by customers after their visit.
220 reviews
Great communication, loved the treatment, Katie is very talented.
Aromatherapy Massage
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On arrival we went to the Spa reception desk and encountered a small dark haired man who didn't exactly give us a warm and friendly greeting and certainly no smile.He failed to enquire whether this was our first visit and rattled of instructions machine gun style in a very strong accent. We asked him to repeat them. We then asked again explaining that we were struggling to understand him because of his accent and would he slow down please. No apology given and little or no change in his delivery.We made our own way into the long corridor and managed to find our respective changing facilities. I had to go back to reception and ask where we would be met by our masseurs.We felt like we were an intrusion on his day rather than being welcomed guests who were paying £190 for the morning.
However, the couples massage was wonderful and the Spa facilities spacious and clean. That rescued the day for us. I have already sent feedback direct to the Spa and received a sensible reply.
Couples Massage
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The noise of the gym area was not consistent with a peaceful spa ambience. The reception staff gave us incorrect information and were not helpful. The reiki treatment was very nice.
Reiki
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Excellent time, treatment was amazing and will be back as soon as I can
ReikiShow all…
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