Told & showed her pics of how short I wanted hair - explicitly told her I had been let down by previous hairdressers who seem to be afraid to cut it the length I want.She cut it wet & told her to go shorter, she insisted she dried it first &then I could decide if I wanted it shorter again. Once dried I said yes shorter pls, she said “I mean it’s pretty short” & was clearly annoyed. Once done she said it “looked fine” despite noticing the disappointment on my face. Waste of money want full refun
They had to change my appointment but was still close to original booking. I was kept waiting for a while but staff were very friendly and good to chat with.