The experience was very efficient and I left in under 45 minutes (when it usually takes over an hour!). The cut was good - however, I would have liked to have had a bit of time to sit down with the stylist before my hair was washed to discuss what I wanted to be done. And while efficiency can be a bonus, I like to feel a little pampered during treatments and to really enjoy it - it did feel a bit like I was being rushed out the door! But very happy with the end result.