Shugufa was rough, scraped and burned my scalp and burnt my neck etc . She was constantly complaining about how much hard work my hair was, too curly and tough to do my mixed race hair. I have had Brazilian Keratin in the past and never experience this. This is the first time in all my life of going to a hairdresser that I am now traumatised and scared to ever go to another hairdresser again. The keratin was also so strong couldn't breathe or open my eyes, had to keep asking her to stop.