Treatment booked for 10 but treatment didn't start till 10.15 because they were waiting for the wax to heat up. Also took on a wall in while doing my appointment so the therapist was split between us two. Felt very disorganised. Treatment room was really dirty with hair on the floor. Therapist also left the treatment door open while I was laying on the bed waiting for my wax which was awkward. Wouldn't return.
REVIEW ON THE CROYDON BRANCH NOT THORNTON HEATH
Just to clarify i mixed up the venues and attended the croydon branch instead. they managed to fit me in despite my mix up. Niha and her team are great. super friendly. the venue was clean and my manicurist/pedicurist was amazing. i would definitely return to the croydon branch.. THANK YOU