Niha Cuts & Beauty - Thornton Heath Reviews

920 London Road, Thornton Heath, London, CR7 7PE

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Reviews are written by customers after their visit.

4.6
276 reviews

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Written by our customers, so you know what to expect at each and every venue.
On arrival the shop was closed and didn’t open until 10 mins after my appointment time, I was not offered an apology and was still asked to wait another 5 mins before being taken for my treatment. The treatment itself was quite nice-the therapist played relaxing music from her iPad but there was quite a bit of noise from outside of the room ie banging and a child running up and down and crying. The massage part could have been a little slower as it felt a bit rushed. A face mask was applied and I was left for 15 mins (thought that was a little long) when the therapist returned she finished my treatment and told me I could redress and come to the till when I was ready. I wasn’t given any information about my treatment or any advice in fact there was very little conversation at all and when I paid I was told that the treatment (herbal facial) is £25 but another member of staff then corrected the therapist saying that the first treatment is £30 when booking online and then £25 for any further treatment however it’s advertised at £25 in the price list. The treatment was ok but the customer service very poor. I won’t be returning.
There could with more of a selection ofof nail varnish colours. Ambience of the massage was good, calming music.
Lovely beautician, polite and professional. Pedicure was underwhelming though, not much was done. Especially for the price.
Went for eyebrow threading and have awarded it five stars. Very happy with result , the beauty therapist was lovely too thank you
Very relaxing massage and the therapist really focused on my problem areas.
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