Polite friendly staff greeted me and made me feel welcome. Then they were transparent and open about waiting time, offering drink and seat etc. It was definitely the sort of environment I want for a treatment - doesn't have to be fancy but I want to feel 'served'. Professional and efficient therapist did a great job quickly - just what I want from waxing. And nice cup of tea.
Very busy salon. Loved my hair and highlights, booked for highlights and a cut. However didn't get a cut in the end. The only thing I did not appreciate was all the staff speak in another language often which I found rude at times. No conversation made by stylist either.
Despite this I would go back as hair is perfect!