Unfortunately the communication between Treatwell and Ooh La La is broken. Despite booking and pre-paying for my appointment through Treatwell 5 weeks ago, Ooh La La had no record of it. I had been booked for 10am when the salon didn't even open till 12 noon. Now I have to wait another week, and need to reschedule work and childcare yet again. Extremely annoying and massively inconvenient. It's a nice salon and Lu is great but DON'T BOOK AT THIS SALON THROUGH TREATWELL.