Charged extra for hot wax (a Hollywood is always hot wax), didn't let the wax dry so had to remove in pieces which was very painful. Less than a week later, hair has grown back so she just ripped the hair and didn't pull out the root. Re-dipped the same applicator stick in the wax throughout, incredibly unhygienic especially considering where those sticks go! I can never go back after spending £50 on the worst wax of my life.
Despite having an appointment I waited over half an hour to be seen. It became very clear that they struggle to manage their appointment system and the number of walk-ins. Fortunately, the work done on my nails was good, but I won't be going back.