I was about 10 minutes late for my appointment. However I wasn't seen until a further 40 minutes later. It was a Friday evening and I could see that the Spa was understaffed and overbooked. The ladies at the salon were nice enough as was the manicurist. They were friendly people but I did not feel a sense of privacy when having my treatments. I felt that it was a little pricey for the services provided. However the staff were pleasant. the cleanliness was not great as there were a lot of small hairs in the pedicure basins.