Visiting NUAD Northwood for 10 years - always been excellent. Recent visit was very poor, therapist 'Ruth'. Felt more like a oil rub than any kind of massage. Multiple requests were made to apply more pressure. Eventually therapist said i only booked oil massage hence cant have more pressure. Never been an issue with my last 30+ visits to this branch! Technique was non existent, not relaxing and felt no different after the so called massage - just covered in oil! More training or change needed
been going there for years always very high standards well managed and excellent therapists, genuinely cannot fault anything, Love Simon he's wonderful