I booked a 90 minute full body massage, but only got 60 minutes.
The Receptionist knew I had booked 90 mins because she confirmed it when I arrived - but she didn't convey that to the masseur.
When I pointed it out she said I could have a 30 minute foot massage. I agreed because I just could not be bothered to make a fuss.
At the end I just left quietly - but the Receptionist came running down the road after me saying that I hadn't paid. By now I was FURIOUS because I pre-paid via Treatwell.
IDIOT. And tell her to SPEAK IN ENGLISH when on the phone in front of me!!!