Nuvogel Nail & Beauty Lounge - Clapham Reviews
1 Ascot Parade, Clapham Park Road, London, SW4 7EY
Check availability and book onlineReviews are written by customers after their visit.
7031 reviews
This was my first visit here and it wont be my last. Amazing customer service would definately recommend to family and friends. The choice of hot & cold drinks is a nice touch and the background music was simply spot on and its on my doorstep. See you in 2 weeks guys.ð
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Staff were friendly and polite but the waxing was not adequate and I was left with serious red marks. The wax didn't feel too hot at the time but it obviously was. I was supposed to be getting threading done but wasn't told until I arrived that the lady wasn't there so it would have to be waxing - even though I had talked to them on the phone that morning.
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The staff member who did the waxing could not speak english. She was ok but not great. The room was actually a cornered off area of the salon, with a curtain separating it off... made me a little uncomfortable as I was having a wax which was slightly painful! Was not overly happy with the final result but found it awkward trying to explain as she couldn't understand anything I was saying - so I just left it.
Really slow, took 2 hours instead of 45 mins. Shortage of staff and one was new and not sure what she was doing. Really friendly staff but shame about how long it took to get nails done. Nails looked good at the end though.
Great value for money, lovely lady on reception who looked after us superbly. The only thing that would maybe put me off going again would be the very aggressive guy who kept arguing with his colleague. It doesn't really make for a relaxing spa atmosphere. Not sure he's been through customer service training.
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