The main issue I had with my massage was the massage therapist's long nails, as the nails were digging into my skin and scratching my skin as I was getting the massage, which made my massage very uncomfortable. The massage therapist would know and should know if her nails are digging into the client.
My massage was really nice, I felt really relaxed after it. I had an aromatherapy massage and it was medium strength and it was just right pressure. Only thing it was distracting the noise of other staff talking loud in the corridor and train noise upstairs. Also when it says the whole body massage, there was no front massage apart from some neck, arms and legs.