Started with a friendly receptionist who asked us to fill out a form outlining injuries, but quickly went downhill.
The beds were too skinny, the towels rough. Had to explain injuries again to different staff who didn’t pay attention or focus on requested areas.
Masseuse was inconsistent. Sometimes rough, other times too soft (had to ask for more pressure). Lacked understanding of muscles & did not get knots out.
Could hear traffic noise - not relaxing.
Toilet was not particularly clean.
I go here often and I'm never disappointed, the therapists always fix problems I have in my back. Apple is a really skilled therapist if you can book with her.