I arrived for my appointment at 2pm and was told she was running 20 mins late. Not ideal as i was rushing in on my lunch break and would have been nice to get a phone call before driving to the salon and paying for parking and then having to leave again and come back. It was more like 30 mins late in the end. Elissa was nice when i saw her. I understand these things happen but i really think it would have been polite to phone to say she was running late as it did mess up my work day a bit.