Went for a full leg wax. The room was fine, and the lady who did it was really sweet and friendly and clearly trying to do a good job. Unfortunately,
1) The slot allowed wasn't long enough. The lady mentioned that another client was waiting (30-45 mins). This was clearly causing anxiety.
2) Areas of the waxing were extremely painful with a tugging sensation. When I got home I discovered patches of skin had been taken off and I came out in bruises. General redness is usual but this has never happened before.
3) A lot of hair was left - several large patches. Some that was removed had been ripped rather than pulled out, making the wax worse than pointless. I spent a long time removing what I could myself. The lady did ask at the end if I was satisfied, but given the pain and the time pressure I didn't check thoroughly. Had I realised the extent before I got home, I would have spoken up.
4) I was left very sticky with wax and it was not at all comfortable walking home - I had to remove it with oil.
Great ambiance and the manicure master was very welcoming and professional. The only thing I had to wait quite a while since the previous appointment got delayed.
Very happy with the result of my mini manicure and pedicure. Celia and Chenise were also very nice and flexible - totally unphased when I showed up with a toddler in tow and even very kindly helped to keep her entertained! Not part of the guaranteed service certainly, but lovely people.
Best facial I’ve ever had (& this is from someone who loves a facial!) . Friendliest & most professional staff & they use Dermalogica which was fab! My skin has cleared up in 2 days, not to mention glowy! All I can say is thank goodness I’ve found an amazing beauty place just down the road ! 5 stars all round ! Il be back again in the next few weeks xx